If you are reading this, you might be feeling lost, overwhelmed, or like you’ve hit a wall. Maybe you’re dealing with a serious health condition, struggling to find stable housing, or trying to get back on your feet after a hospital stay or time in jail. The system can be confusing, and finding the right help can feel impossible. We want you to know: you are not alone, and real help is available right here in Solano County.

If you have Medi-Cal and are juggling complex health and social challenges, there is a dedicated program designed specifically to give you a team of advocates who get it. This isn’t just another government program; it’s a lifeline. It’s a way to get a real person, a dedicated care team, who will walk alongside you, cut through the red tape, and connect you to the housing, healthcare, and support you need to not just survive, but thrive.

At Solano Impact Care, we don’t just work in this community; we are this community. Our team is built on a “lived experience” model, meaning many of us have walked in your shoes. We’ve faced homelessness, incarceration, and recovery ourselves. We know the system’s frustrations, and we know how to make it work for you. This article will explain how we can help you navigate the complexities of Medi-Cal and get the dedicated support you deserve.

Who We Help: Are You Facing One of These Situations?

It can be hard to know if you qualify for help. You don’t need to have all the answers. If you are a Medi-Cal member in Solano County (through Partnership HealthPlan or Kaiser Permanente) and any of the following situations sound familiar, we urge you to reach out. You may be eligible for a dedicated care team at no cost to you.

• You are experiencing homelessness or at risk of losing your housing. This includes living on the street, in a shelter, in your car, or couch-surfing with friends and family in cities like Vallejo or Fairfield.
• You have been to the emergency room multiple times in the last six months. Frequent hospital visits often signal that your current health plan isn’t enough to keep you stable and healthy at home.
• You were recently discharged from a hospital or nursing facility and need help with follow-up appointments, medications, and securing a safe place to recover.
• You were recently released from jail or prison and need support connecting with housing, healthcare, and employment opportunities to successfully reintegrate into the community.
• You are struggling with a serious mental health condition or substance use disorder. A dedicated team can coordinate your behavioral and physical health needs, ensuring you get holistic care.
• You have complex medical needs, such as diabetes, heart disease, or HIV, and are having trouble managing your appointments, medications, and specialists.
• You are a senior with complex health issues who needs extra support to live independently and safely at home.
• You are pregnant or postpartum and have a high-risk condition, needing help to ensure a healthy future for you and your baby.

If you see yourself in any of these descriptions, you are the reason this program exists. Don’t wait another day. 

Contact us to see how we can help.

How It Works: Your Path to Stability and Support

We know that asking for help can be intimidating. You’ve likely been given the runaround before. Our process is different because we put you at the center of it. It’s simple, respectful, and designed to get you help quickly.

Step 1: Contact Us for a Conversation

The first step is to simply reach out. You can call us at (707) 301-4051 or email us at care@solanoimpactcare.org. You don’t need a formal referral. Just tell us you need help. You’ll speak with a real person who will listen to your story with compassion and without judgment. We’ll ask you some simple questions about your situation to see if you’re eligible for Enhanced Care Management (ECM).

Step 2: Meet Your Dedicated Care Team

If you’re eligible, you’ll be assigned a lead care manager and a dedicated care team. This team is your core group of advocates. Your lead care manager will be your main point of contact. They will meet you wherever you are—at a coffee shop, a park in Fairfield, a library in Vallejo, or your own home. The goal is to make it easy for you. This first meeting is about building trust. We want to hear your story, understand your goals, and learn what you need most.

Step 3: Create a Personalized Care Plan

Together with your care team, you will create a single, unified Care Plan. This isn’t a document that sits on a shelf. It’s a roadmap for your success, built around your priorities. It might include goals like:

• Finding and securing stable housing.
• Scheduling and getting to doctor’s appointments.
• Applying for benefits like CalFresh or In-Home Supportive Services (IHSS).
• Getting connected to mental health or substance use treatment.
• Finding a job or enrolling in a training program.

Step 4: Your Team Gets to Work

This is where the magic happens. Your care team becomes your champion. They make the phone calls, schedule the appointments, and coordinate with all the different agencies involved in your life. Whether it’s your doctor at Kaiser, your specialist through Partnership HealthPlan, a housing navigator, or the county social services office, your team ensures everyone is on the same page. They advocate for you in every setting, making sure your voice is heard and your needs are met.

Step 5: Ongoing Support and Advocacy

Our support doesn’t end once you’ve found housing or seen a doctor. We are with you for the long haul. Your care team will continue to meet with you regularly, adjust your Care Plan as your needs change, and provide the steady, reliable support you need to stay on track. We are your partners in building a healthier, more stable future.

What Makes Solano Impact Care Different? It’s Our Lived Experience

There are other agencies in Solano County, but none have our unique advantage: our people. At Solano Impact Care, our motto is “lived experience.” This means that the people helping you have been where you are. Our team includes individuals who have personally overcome homelessness, the justice system, and substance use recovery. We are not just case managers; we are peers who have turned our past struggles into a powerful tool for helping others.

Why does this matter?

• We Build Real Trust: We get it. We’ve been judged, dismissed, and misunderstood by the very systems that were supposed to help. Because we’ve been there, we can connect with you on a human level. There is no judgment here. We build relationships based on mutual respect and understanding, creating a safe space for you to be honest about your needs.
• We Know How to Navigate the System: We haven’t just studied the system; we’ve fought it from the inside out. We know the shortcuts, the key people to talk to, and the magic words to use to get things done. We use our insider knowledge to cut through bureaucracy and get you results faster.
• We Are Trauma-Informed: Our approach is grounded in an understanding of trauma and its impact on a person’s life. We recognize that your experiences have shaped you, and we tailor our support to be sensitive to your past. We focus on empowerment, not punishment, and work to create a healing environment where you can feel safe and in control.

This lived-experience model is the heart of our Enhanced Care Management Solano County services. It’s what makes our care management for Partnership HealthPlan and Kaiser members truly effective. We don’t just manage your case; we champion your cause.

What is Enhanced Care Management (ECM)?

You might hear terms like “ECM,” “CalAIM,” or “Medi-Cal managed care” and feel your eyes glaze over. Let’s break it down in simple terms.

CalAIM (California Advancing and Innovating Medi-Cal) is a statewide initiative to make Medi-Cal better. The goal is to move beyond just treating sickness and instead focus on a person’s whole health—including their social needs like housing and food.

Enhanced Care Management (ECM) is the core of CalAIM. It’s the program that provides the dedicated care team we’ve been talking about. Think of it as having a personal healthcare quarterback. If you have complex needs and are on Medi-Cal in Solano County, ECM is the benefit that gives you a single person and team responsible for coordinating all your care. It’s a free benefit for eligible members.

Medi-Cal Managed Care in Solano County is primarily handled by two health plans: Partnership HealthPlan and Kaiser Permanente. ECM services are available to eligible members of both plans. Solano Impact Care works closely with both Partnership HealthPlan and Kaiser to provide seamless Kaiser ECM services Solano and care management for Partnership members.

In short, CalAIM created ECM to give people like you a powerful new tool to navigate the Medi-Cal managed care Solano County system. Our job is to be the experts who wield that tool on your behalf.

Frequently Asked Questions (FAQ)

Q: How much do your services cost? A: Our services are a free benefit for eligible Medi-Cal members. There is absolutely no cost to you.

Q: Do I need a referral from my doctor? A: No, you do not need a formal referral. You can contact us directly. We can also take referrals from doctors, social workers, hospitals, or family members.

Q: I have Kaiser, not Partnership HealthPlan. Can you still help me? A: Yes. We provide Kaiser ECM services Solano and work directly with Kaiser Permanente to coordinate care for eligible members in Solano County.

Q: I’m not sure if I’m eligible. Should I still call? A: Absolutely. The eligibility rules for ECM Medi-Cal Solano can be complex. The best way to find out is to call us for a simple, confidential conversation. We will help you figure it out.

Q: What cities in Solano County do you serve? A: We serve all of Solano County, including the major cities of Vallejo, Fairfield, Suisun City, Vacaville, Dixon, Rio Vista, and Benicia.

Q: I need help with housing right now. Can you place me in a home? A: While we are not a housing provider, we are experts in connecting our clients to housing resources. Securing stable housing is a top priority for our care teams. We will help you with applications, advocate for you with landlords, and connect you to every available housing support in CalAIM Solano County.

Your Next Step: Get the Support You Deserve

You have taken the first step by reading this. You’ve learned that you don’t have to navigate this complex system alone. A team of dedicated, compassionate advocates who understand your struggle is ready to fight for you.

Don’t let another day go by feeling stuck. The help you need is just a phone call or an email away. Let us show you how Enhanced Care Management Solano County can change everything.

Take control of your health and future. Contact us now.

• Call Us: (707) 301-4051
• Email Us: care@solanoimpactcare.org